Refund and Returns Policy 

FAULTY GOODS

We aim to please so if you are dissatisfied with any product or service of ours we want to know about it so please email us or contact us at the addresses and numbers below. If any items your purchase from Hulufengshui.com are faulty or develop a fault, please send us details of the problem and we will get back to you within five (5) working days – though we aim to be quicker. We will refund the cost of any faulty product or we will replace it free of charge.

RETURNS

Within fourteen (14) days of receipt of your order, you may return any unused / unopened items for a full refund. Goods must be unopened and completely unused and in a 100% saleable condition. Please note that we can only process returns and refunds for items purchased from Hulufengshui.com.

If items are purchased on a discounted or trade basis, discretionary returns are subject to a $20.00 restocking fee which reflects the administration cost involved in processing returns.

Due to rapid changing technology and slight change of light colour between lamp batches, returns are not accepted after 30 days have elapsed post delivery, unless of course where goods are faulty.

To return an item, please wrap your goods securely and please include our original packing slip with your return. If you do not have your packing slip, please indicate the order number on a separate piece of paper. Or print off and enclose your email receipt. We would appreciate it if you could indicate the reason for returning an item, but this is entirely optional.

For your protection, we recommend that you use an insured recorded and tracked delivery for shipment as obviously we cannot guarantee that we will receive your returned item. Please note that we can only refund your shipping costs if the return is a result of our error or if you are returning a faulty product.